Blackbox Solutions Ltd
Privacy & Cookies
Last updated: August 3, 2026
Controller & contact
Blackbox Solutions Ltd is the controller of your personal data.
Using our site
By using this site, you acknowledge this Privacy & Cookies Policy.
We process your data on the bases of contract, legal obligation, and legitimate interests.
We process your data to fulfil your order, provide support, comply with tax and accounting obligations, prevent fraud, maintain service security, and operate our website and checkout.
We do not rely on consent for core operations. If we add optional analytics or marketing cookies, we will request consent where required and update this page.
What we collect
We may collect and process:
- contact details, including name, email address, phone number, billing address, and shipping address;
- order, payment, delivery, and support information;
- information submitted through live chat, together with technical context such as the current page, browser, and device information used to provide support;
- operational data necessary to run the website, cart, checkout, payment, fraud-prevention, and order-management systems.
How we use it
We use your personal data to:
- process transactions and deliver your order;
- provide digital products, unlock codes, licence keys, downloads, and order confirmations;
- send order updates and operational messages;
- provide support and warranty/RMA handling;
- comply with legal obligations;
- prevent fraud and protect the security of our website, checkout, and services.
Sharing
We share personal data only where necessary for the purposes described in this policy.
Stripe and other payment providers used at checkout process payment-related data to handle secure payments and fraud prevention.
Carriers receive only the data needed to deliver physical orders.
Service providers that help us operate our website, checkout, email, support, accounting, hosting, security, or order-management systems may process data on our behalf where necessary.
Re:amaze, operated by Lantirn, Inc., a GoDaddy company, provides our public live-chat and support-messaging service. It may process support messages, contact details, and the technical context needed to maintain the conversation. See its privacy notice.
We do not sell your personal data.
Security
We apply technical and organisational measures appropriate to the risk to protect your personal data.
Retention
Order records are typically retained for 7 years for tax and accounting purposes.
Support emails and support records are typically retained for 2 years, unless a longer period is needed for legal, warranty, dispute, fraud-prevention, or legitimate business reasons.
Your rights under GDPR
You may request access, correction, deletion, restriction, objection, and data portability.
To exercise your rights, contact us at support@blackbox-solutions.com.
Cookies
We use cookies and similar technologies that are necessary to operate the website, cart, checkout, payments, security, and fraud-prevention functions.
Strictly necessary cookies do not require prior consent.
If we add optional analytics, advertising, or marketing cookies, we will request consent where required and update this policy.
Website and checkout cookies may include session, cart, checkout, or authentication cookies. These are used to maintain the website session, cart, checkout, and order functionality. Their duration may range from the session to several weeks, depending on the function.
When our Re:amaze support widget is available, it may use local and session storage entries prefixed with to maintain the support visitor, conversation state, and unread replies between page views.
Stripe cookies may include and . These are used for fraud prevention and secure payment sessions. Their typical duration is approximately 1 year for and approximately 30 minutes for .
Changes
We will post updates to this page and adjust the “Last updated” date.